Intro

I am a highly skilled System Administrator with over three years of experience in enhancing organizational efficiency and user satisfaction. I have a proven track record of building strong relationships with both internal and external stakeholders. My expertise spans across various industries, where I implement solutions that optimize workflows, increase system reliability, and reduce manual effort by leveraging tools such as Smartsheet, Power Automate, and Dynamics 365. My goal is to drive impactful outcomes by blending technical ability, project management, and excellent customer service.

Work

Impact Networking LLC, Lake Forest (2022 - Present)

  • Smartsheet Systems Administrator (Oct 2023 - Present)
    Automated ticket closure processes using Power Automate, significantly reducing manual effort and saving dozens of hours in closure time.
  • Service Desk Core Engineer (Apr 2023 - Sept 2023)
    Managed escalations for service desk, resolving complex issues and contributing to SOP improvements.
  • Senior Service Desk Analyst (Sept 2022 - Mar 2023)
    Provided critical support for endpoint/network security and ensured timely resolution of escalated issues.
  • Service Desk Analyst (Jun 2022 - Aug 2022)
    Delivered high-volume technical support for clients, achieving high user satisfaction.

Abbott Laboratory Employee Credit Union (2021 - 2022)

Served as a Teller, processed transactions, promoted financial products, and provided exceptional member support, including fraud remediation.

Best Buy (2019 - 2021)

Microsoft Sales Advisor - Acted as a Microsoft product expert and boosted sales through exemplary customer engagement and tech support.

About

Education

Bachelor of Arts, Criminal Justice - University of Wisconsin – Parkside
Associates, Business Administration – College of Lake County

Certifications

  • Certified Associate of Project Management (CAPM)
  • CompTIA A+
  • CompTIA Network+

Skills

  • Smartsheet Certified
  • Power Automate
  • Data management and integrity
  • Root Cause Analysis
  • Jira
  • Dynamics 365
  • Python, JavaScript, HTML, Java
  • Microsoft 365 and Azue
  • Amazon AWS